Privacy Policy – How kv8 Collects, Uses, and Protects Your Personal Data

1.1 Registration Data

When you create a kv8 account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, residential address, mobile phone number, and email address. This data is used to create and manage your account, verify your identity, and communicate with you about your account activity.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process — which is required under our anti-money-laundering obligations — we may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also collect proof of address documents such as utility bills or bank statements, and proof of payment method ownership such as a screenshot of your bKash, Nagad, or Rocket account registered in your name.

1.3 Financial Transaction Data

kv8 records all deposit and withdrawal transactions associated with your account. This includes transaction amounts in Bangladeshi Taka (৳), timestamps, payment method references (for example your bKash mobile number or Nagad wallet identifier), and transaction status records. Full payment card or bank account numbers are never stored on the kv8 platform.

1.4 Gaming Activity Data

We record your gaming activity on the kv8 platform, including game sessions played, bet amounts, game outcomes, bonus usage, and overall win/loss history. This data is used to operate the games fairly, resolve disputes, calculate bonus wagering progress, and monitor for responsible gaming indicators.

1.5 Technical and Device Data

When you access the kv8 platform, our servers automatically collect certain technical data, including your IP address, browser type and version, operating system, device type, screen resolution, and referring URL. We use this data to secure the platform, detect fraudulent access, and optimise the site for different devices used by players in Bangladesh.

1.6 Communications Data

If you contact kv8 through our customer support channels — including live chat, email correspondence to [email protected], or any feedback form — we retain a record of that communication, including its content and metadata. This enables us to resolve your query accurately and review interaction quality for training purposes.

1.7 Cookies and Tracking Technologies

kv8 uses cookies and similar tracking technologies to maintain your session when you are logged in, remember your preferences, and gather aggregate analytics about how players navigate the platform. For full details on the cookies we use and how to manage them, please refer to Section 8 of this policy.

kv8 processes your personal data for the following specific and lawful purposes:

• Account creation and management: To register your account, maintain your profile, and manage your login credentials securely.
• Identity verification: To verify that you are who you say you are, that you meet the 21+ age requirement, and that your account details are accurate — in compliance with anti-money-laundering and responsible gaming obligations.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate transaction records.
• Game delivery: To deliver the games and betting markets you access on the kv8 platform, record outcomes fairly, and calculate bonus wagering progress.
• Fraud and security: To detect and prevent unauthorised account access, money laundering, bonus abuse, use of automated betting software, and other fraudulent or prohibited activity.
• Responsible gaming: To monitor your gaming behaviour for signs of problem gambling and to enforce any deposit limits, time-outs, or self-exclusions you have requested.
• Customer support: To respond to your queries, resolve disputes, and maintain a record of your support interactions.
• Platform improvement: To analyse aggregate, anonymised usage data and improve the performance, content, and usability of the kv8 platform.
• Legal compliance: To meet our obligations under applicable law, including financial record-keeping requirements and responses to lawful information requests from competent authorities.
• Promotional communications: To send you information about kv8 promotions, seasonal offers, and platform updates — but only where you have opted in to receive such communications. You may opt out at any time.

kv8 does not sell your personal data. We share your data with third parties only in the limited circumstances described below:

3.1 Payment Service Providers

To process your deposits and withdrawals, kv8 shares the minimum necessary transaction data with our payment processing partners, including bKash, Nagad, Rocket, Upay, and partner banks. These providers receive only the data required to authorise and complete the specific transaction. They are contractually bound to handle that data in accordance with their own privacy obligations and are not permitted to use it for any other purpose.

3.2 Game Software Providers

The games available on the kv8 platform are powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. These providers may receive anonymised session identifiers and game outcome data necessary to deliver the game experience. They do not receive your personally identifiable registration data.

3.3 Identity Verification Services

kv8 may use third-party identity verification and KYC service providers to assist in validating the identity documents you submit. These providers process your submitted documents under strict data processing agreements and are not permitted to retain or use your documents for any purpose beyond the verification task.

3.4 Legal and Regulatory Disclosures

kv8 may disclose your personal data to law enforcement agencies, financial intelligence units, courts, or other competent authorities where we are required to do so by law, court order, or regulatory directive. We will only disclose the minimum data required to fulfil the specific legal obligation.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the assets of the kv8 business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data following the transaction.

kv8 implements a layered approach to data security designed to protect your personal information from unauthorised access, accidental loss, alteration, and disclosure. Our security measures include:

• SSL/TLS encryption: All data transmitted between your device and kv8 servers is encrypted in transit using SSL/TLS protocols. Our platform enforces HTTPS across all pages.
• Encryption at rest: Sensitive personal data stored on kv8 infrastructure — including identity documents and payment method references — is encrypted at rest.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. Only authorised kv8 personnel whose role requires access to specific data categories are permitted to view that data.
• Intrusion detection: kv8 operates automated intrusion detection and anomaly monitoring systems that flag unusual access patterns for review by our security team.
• Regular security reviews: Our platform and data handling practices are subject to periodic internal review to identify and address security vulnerabilities.
• Incident response: In the event of a data breach that poses a risk to your rights, kv8 will notify affected players without undue delay and take all reasonable steps to contain the breach and prevent recurrence.

kv8 retains different categories of personal data for different periods, determined by the purpose for which the data was collected and by applicable legal requirements:

• Account and registration data: Retained for the lifetime of your account and for a minimum of five years after account closure, in line with financial record-keeping and anti-money-laundering obligations.
• KYC and identity documents: Retained for a minimum of five years following account closure or the completion of the relevant KYC process, whichever is later.
• Transaction records: All deposit, withdrawal, and gaming transaction records are retained for a minimum of five years.
• Customer support communications: Retained for up to three years from the date of the final communication in a given support thread.
• Technical and device logs: Retained for up to 12 months, after which they are deleted or anonymised for aggregate analytics purposes.
• Marketing consent records: If you have opted in to receive promotional communications, your consent record is retained for as long as you remain opted in, plus 12 months following any opt-out request.

At the end of applicable retention periods, personal data is securely deleted or anonymised in a manner that renders it no longer attributable to any individual.

To exercise any of the rights listed above, please contact the kv8 support team via the email address displayed in the footer of this page. Please include your full name, the email address registered to your kv8 account, and a clear description of the right you wish to exercise. kv8 aims to respond to all valid data rights requests within 30 calendar days of receipt.

Please note that certain rights are subject to limitations. For example, the right to erasure does not apply where kv8 is required to retain data for legal compliance purposes such as anti-money-laundering record-keeping. Where a limitation applies, kv8 will explain the specific reason in its response to your request.

The kv8 platform is strictly for adults aged 21 years and above. kv8 does not knowingly collect, store, or process personal data from individuals under the age of 21. If a player provides false date-of-birth information at registration in order to circumvent the age verification process, their account will be closed upon discovery, all balances will be forfeited, and any personal data collected will be securely deleted as soon as possible following the closure.

If you believe that a person under 21 has registered an account on kv8 using false information, please contact our support team immediately. We take under-age gambling extremely seriously and will act promptly on any credible report.

8.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and recall certain information about your previous interactions, preferences, and session state.

8.2 Cookies kv8 Uses

kv8 uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the kv8 platform to function. They maintain your login session, remember your language and display preferences, and ensure the cashier and game interfaces operate correctly. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Analytics cookies: kv8 uses anonymised analytics tools to understand how players navigate the platform — which pages are visited most, where users drop off, and how long sessions last. This data is used exclusively to improve the platform. No personally identifiable data is shared with analytics providers.
• Security cookies: These cookies support kv8's fraud detection systems by helping to identify anomalous access patterns that may indicate unauthorised account use or bot activity.

8.3 Managing Cookies

You can manage and delete cookies through your browser settings. Instructions for managing cookies vary by browser; consult your browser's help documentation for guidance. Please note that disabling strictly necessary cookies will prevent you from logging in and using core platform features.

kv8 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes to this policy, we will notify registered players via the email address on file or through an in-platform notification at least 14 days before the revised policy takes effect.

The "Last updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this policy periodically to stay informed about how kv8 protects your personal data. Your continued use of the kv8 platform after a policy update constitutes your acceptance of the revised terms.